Frequently Asked Questions
How long will my order take?
Many Carolina & Caydence Co. items are made especially for you. Processing and delivery times can vary by item and destination. Tracking details are emailed as soon as your order ships.
Will items in the same order arrive together?
Some products may be fulfilled by different production partners, so items can arrive in separate packages.
Can I change or cancel an order?
Because many items enter production quickly, please contact us as soon as possible. We cannot guarantee changes once production has started.
What if my order arrives damaged or incorrect?
Please contact us promptly with your order number and clear photos of the item and packaging so we can review the issue and help make it right.
How should I care for apparel?
For best results, wash apparel inside out in cold water with similar colors, use mild detergent, avoid bleach, and tumble dry low or hang dry. Do not iron directly over printed artwork.
How can I contact you?
Use our Contact page and we’ll be happy to help.